1. Before undertaking any work notification will be required of the client's full name, postal address, telephone numbers and e-mail addresses, for correspondence and invoicing purposes.

2. It will be endeavoured to maintain a virus-free computer system, but it is strongly recommended that clients operate their own virus check before opening any files received.

3. Work can be delivered or collected either personally, electronically or by post.

4. Postage, collection and delivery of any work to be charged to the client.
 
5. Confidentiality is of utmost importance and will be maintained at all times.
 
6. E-mail attachments from unknown sources will not be opened.

7. It is the responsibility of the client to ensure that all work has been completed accurately.
 
8. Clients are requested to proof-read all completed work upon receipt.
 
9. Any errors will be rectified free of charge, providing notification of such errors is received within 2 working days of receipt of the completed work.

10. Amendments to work completed at the client's request (not due to secretarial error) will be charged at the standard hourly rate.

11. Payment for work completed is due on collection/delivery of each consignment of work for which an invoice will be raised.

12. Interest will be charged at 3% per month on all unpaid invoices.