Terms & Conditions
Lesley Ann Saunders Audio Transcription & Secretarial Service
- Before undertaking any work Lesley Ann Saunders will require client's full name, postal address, telephone number and e-mail address for correspondence and invoicing purposes.
- We endeavour to maintain a virus-free computer system, but it is strongly recommended that clients operate their own virus check before opening any files received.
- Work can be delivered or collected either personally, electronically or by post. Please see price list for current charges.
- Confidentiality is of utmost importance and will be maintained at all times. A Confidentiality Agreement will be provided if required.
- Documents and files will be kept by Lesley Ann Saunders for a period of one month after completion of work carried out and then deleted; unless otherwise agreed between the client and Lesley Ann Saunders.
- E-mail attachments from unknown sources will not be opened.
- It is the responsibility of the client to ensure that all work has been completed satisfactorily and checked for accuracy.
- Clients are requested to check all completed work upon receipt.
- Any typing errors will be rectified free of charge, providing notification of such errors is received within 7 working days of receipt of the completed work.
- Amendments to work completed at the client's request (not due to secretarial error) will be charged at the standard hourly rate.
- Payment for work completed is due on completion of each consignment of work for which an invoice will be raised. Payment is due within 7 days of invoice date.
- Interest will be charged at 3% per month on all unpaid invoices.
- There will be an additional fee of 3.5% for all payments made via PayPal.
- We recommend clients copy audio files before sending. Do not send master copies. It is the responsibility of the client to take a safe copy of any media before handing over/posting to Lesley Ann Saunders. Lesley Ann Saunders does not accept liability for any loss or damage incurred to any media*.
- Clients will be sent a copy of these Terms & Conditions for signature before commencement of any work undertaken by Lesley Ann Saunders.
*audio tape, video, dvd, cd, etc.
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