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Monday, February 06, 2012
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Lesley Ann Saunders 
Virtual Secretarial Service

Tel:  01865 400912
 

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You are here :: Terms & Conditions
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Terms & Conditions

Lesley Ann Saunders Audio Transcription & Secretarial Service

 

  1. Before undertaking any work Lesley Ann Saunders will require client's full name, postal address, telephone number and e-mail address for correspondence and invoicing purposes.
     
  2. We endeavour to maintain a virus-free computer system, but it is strongly recommended that clients operate their own virus check before opening any files received.
     
  3. Work can be delivered or collected either personally, electronically or by post.  Please see price list for current charges.
     
  4. Confidentiality is of utmost importance and will be maintained at all times.  A Confidentiality Agreement will be provided if required.
     
  5. Documents and files will be kept by Lesley Ann Saunders for a period of one month after completion of work carried out and then deleted; unless otherwise agreed between the client and Lesley Ann Saunders.
     
  6. E-mail attachments from unknown sources will not be opened. 
     
  7. It is the responsibility of the client to ensure that all work has been completed satisfactorily and checked for accuracy.
     
  8. Clients are requested to check all completed work upon receipt.
     
  9. Any typing errors will be rectified free of charge, providing notification of such errors is received within 7 working days of receipt of the completed work.
     
  10. Amendments to work completed at the client's request (not due to secretarial error) will be charged at the standard hourly rate. 
     
  11. Payment for work completed is due on completion of each consignment of work for which an invoice will be raised.  Payment is due within 7 days of invoice date.
     
  12. Interest will be charged at 3% per month on all unpaid invoices. 
     
  13. There will be an additional fee of 3.5% for all payments made via PayPal.
     
  14. We recommend clients copy audio files before sending.  Do not send master copies.  It is the responsibility of the client to take a safe copy of any media before handing over/posting to Lesley Ann Saunders.  Lesley Ann Saunders does not accept liability for any loss or damage incurred to any media*.
     
  15. Clients will be sent a copy of these Terms & Conditions for signature before commencement of any work undertaken by Lesley Ann Saunders.  

 

 

 

*audio tape, video, dvd, cd, etc.

 

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